Coronavirus

UPDATE - 5th January 2021

Following the Governments announcement yesterday our caravan park will be closed until further notice.  

With this is mind we are still taking bookings from April onwards and can only hope that we are permitted to open by then.  You can book online - click here.  You can be assured that any payments made will be safe and can be transferred to another booking later on in the year or a refund if so required.

Please be aware we may not be able to answer the phone and it may take a day or two to respond to emails as we only have very little resources at this time.  We really appreciate your patience and thank you for your support during this difficult time.  We sincerely hope that you and your families are keeping safe and well - We are so looking forward to seeing you again very soon!

 

UPDATE - 24th December 2020

Following the Governments yesterday it is with a very heavy heart that we are unable to allow any arrivals from 0001hrs 26th December 2020 onwards as we enter Tier 3.  For all arrivals 26th onwards we will be in contact with you via email in order to discuss alternatives.

We are very sad that it has come to this, but we all have to do our part in stopping the transmission of this horrible virus, so that we can have our lives back soon.

Take care and stay safe.

 

 

UPDATE - 20th December 2020

Following the Governments recent announcement on 19th December, we can confirm that our caravan park in West Somerset is still in Tier 2 and remains open for now. That means that if you are in a Tier 1 or Tier 2 area, you can visit us provided you only travel with members of your existing household and adhere to the appropriate Tier restrictions. Sadly, if you are from a Tier 3 or 4 area you will not be permitted to visit until such time as restrictions in your area are relaxed..  You can check which Tier you fall into at  www.gov.uk/find-coronavirus-local-restrictions.

Please note in order to protect our guests and staff that our toilet and shower block will remain closed until further notice.  We feel this is the safest way to ensure that everyone is kept safe and will reduce any potential spread of infection.  The chemical toilet disposal point will remain open along with the outside single toilet - both will be cleaned on a regular basis.

 

If you are in a Tier 3 or 4 area and have a booking with us, we shall be contacting you to discuss alternative dates for 2021/22.  Please be assured that any money paid is safe and will be transferred in full to future dates.

 

If you have any queries or questions please send an email to info@waterrowpark.co.uk  as we are not manning the phone system until things go back to normal.

 

Thank you all for your continued support and we look forward to seeing you soon.

UPDATE - as at 2nd November 2020

 

 

Following Governments announcement on Saturday 31st October 2020, we are again, sadly, forced to close our caravan park from 00:01hrs Thursday 5th November 2020 for 4 weeks.  If you have a booking during this time then we will be contact with you to discuss your options.  Please be assured that if you have made payment (deposit or full balance) this money is safe and we are asking our customers if the funds can be kept on file as a credit for a booking either later this year or into next year.  As our office are now closed, please send any queries via email.  If you would like to check availability or make a booking please use our online booking system and the credit will be transferred to this.  

We hope to provide more information when we receive it, but in the meantime, please stay safe.

UPDATE - as at 24th June 2020

 

 

Thankfully the Government announced yesterday that campsites are allowed to re-open from 4th July and we are looking forward to re-opening the gates on that date :-)  Obviously there is lots of work to implement prior to this opening date but currently we are still operating with very limited staff.  Now we know what we can and cannot do we are currently working on the necessary changes in and around the park (incorporating our facilities) to adhere to the legal requirements of being COVID SECURE, for the full protection of our customers and our staff.  In order to adhere to the 1 or 2 metre ruling we will be opening a limited number of shower, toilet and cleaning facilities, but we are asking our customers to use their own, reducing the risk to us all. 

 

If you have any further enquires, please do not phone, we are asking all to send an e-mail and if you would like to check availability or make a booking please use our online booking system.  More information will follow via e-mail and/or on this website very soon, so please bear with us.  Thank you.

UPDATE - as at 13th May 2020

 

 

Bookings prior to July 2020

The Government’s announced on Monday 11th May its "Plan To Rebuild: The UK Government’s COVID-19 recovery strategy”, which unfortunately requires caravan parks to remain closed.  We have modified our terms and conditions stating that if you have a booking that has been or will be cancelled due to the COVID-19, please be assured all monies paid are safe and will be able to transfer to new dates either later this year or for 2021.  We have opened our booking system for 2021 and prices have been matched.

Step 3 of the recovery strategy does state "at the earliest by July – and subject to all these conditions and further scientific advice; if and only if the numbers support it, we will hope to re-open at least some of the hospitality industry…provided they are safe and enforce social distancing.” 

With this is mind we are now taking bookings from 4th July and can only hope that we are permitted to open.  You can book online - click here.  Please be aware we may not be able to answer the phone and it may take a day or two to respond to emails as we only have very little resources at this time.  We really appreciate your patience and thank you for your support during this difficult time.  We sincerely hope that you and your families are keeping safe and well - We are so looking forward to seeing you again very soon!

 

UPDATE - as at 23rd March 2020

 

It is with great sadness, following the governments clear statement tonight our caravan park is now closed.

 

As the closure is Government enforced, we are offering all customers with existing bookings the opportunity to transfer their booking free of charge to another date (including into 2021), subject to availability and any additional cost for the revised date.  Up to now we cannot thank our customers enough who have supported us during these unprecedented times.  We do ask you not to phone us, should you have any queries please do send us an e-mail and we will respond as soon as possible. Please keep safe and hope to see you soon once this has passed.

Best regards

"Team Waterrow"

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Waterrow Touring Park, Waterrow, Wiveliscombe, Taunton, Somerset TA4 2AZ | t: 01984 623464 | e: info@waterrowpark.co.uk